Text Marketing

We’re thrilled to introduce a game-changing enhancement to the Physicians Assistance platform: text messaging. This powerful new feature will allow you to connect with your patients and staff more effectively, ensuring that no critical communication is overlooked.

Why Text Messaging is Essential

Physicians Assistance already boasts an exceptional 96% email reputation score — one of the highest in the industry. This score ensures that your emails are far more likely to land in inboxes rather than spam folders. However, even with this impressive reputation score, no email system can guarantee 100% delivery. Occasionally, automated messages may still be missed or end up in spam folders.

Our new text messaging feature adds an extra layer of communication to ensure that your important messages are always seen.

How the Text Messaging Feature Works

Our new text messaging feature is designed to improve communication in key areas of your practice:

When a new patient is added to your Patient Relationship Management (PRM) system, a text message can be sent notifying them to check their email — and to look in their spam or junk folder if they don’t see your message. Additionally, the text will encourage them to mark you as a safe sender, ensuring that future messages are delivered reliably.

This proactive text notification greatly improves the likelihood that patients will see vital educational materials, appointment information, or post-treatment guidance.

In addition to emails, you can now send educational text messages to your patients. This ensures they receive crucial information about treatments, conditions, or programs without relying solely on email. For example, patients receiving regenerative medicine, peptide therapy, or anti-aging treatments can now receive timely educational content that keeps them informed and engaged.

Text messaging is fully integrated with our new Task System. When tasks are assigned to staff members, they will receive both an email and a text reminder to ensure they never overlook an important responsibility. This integration improves internal communication and ensures your team is always aligned with their assigned tasks and priorities.

Why This New Feature Matters

• Improved Engagement: Text messages have an impressive 98% open rate, which means your patients and staff are far more likely to read your messages compared to traditional email. With text notifications, important reminders, invitations, and updates are nearly guaranteed to be seen.
• Enhanced Efficiency: Whether you are sending appointment invitations, educational materials, or staff task reminders, the text feature streamlines communication, ensuring your messages reach the right people at the right time.
• Strengthened Patient Relationships: By proactively reaching out via text, you demonstrate a commitment to patient care and convenience. This added touchpoint builds stronger patient trust and loyalty.

Getting Started with Text Messaging

Activating the text feature is simple and straightforward. However, due to new telecommunications regulations, your text number must be purchased, verified, and approved before you can begin sending messages.

• Setup Fee: $250 (one-time fee for number approval)
• Monthly Fee: $10 per month for up to 1,000 texts sent
• Additional Texts: If you exceed 1,000 texts, it’s just $10 per additional 1,000 texts

For most practices, the 1,000-text limit will comfortably meet your monthly needs, ensuring predictable and affordable costs. This structure allows you to budget easily while providing the flexibility to scale your text communication if necessary.

To register your new text number and begin using the feature, we require a few details from you to complete the verification process. Please follow the instructions provided on the signup page to get started.

Start Communicating More Effectively Today

Our new texting feature is designed to improve your patient outreach, staff coordination, and marketing efforts. By incorporating text messaging into your communication strategy, you can ensure your most important messages are delivered and seen, driving better engagement and improved outcomes for your practice.

If you have any questions about activating the text messaging feature or how it can benefit your practice, please don’t hesitate to reach out to our support team.

Start improving your communication with Physicians Assistance’s new text feature today!