Every healthcare practice has them—patients who came in once or twice, made progress, then disappeared. These dormant patients aren’t necessarily unhappy. In fact, many of them are still interested in care—they just need a reminder and a little motivation to come back.
The good news? You don’t need to spend hours calling, emailing, or manually chasing them down. With our built-in CRM reactivation system, you can re-engage patients effortlessly using automated campaigns that educate, nurture, and persuade—all while your staff focuses on patient care.
At Physicians Assistance, we’ve built our CRM to make patient reactivation nearly hands-off. Here’s how it works—and why it’s one of the easiest ways to grow your practice without chasing new leads.
Upload Your Patient List. We’ll Do the Rest.
Whether you have 100 or 10,000 inactive patients, reactivating them starts with a simple step: importing your list into the CRM.
You or your team can easily upload a list of:
- Patients who haven’t visited in 6+ months
- Patients who started but never completed care
- Leads who inquired but never booked
- Past patients who haven’t returned for wellness or maintenance care
Once the list is uploaded, our system takes over—automatically enrolling those patients into a reactivation campaign tailored to your services.
Automated Campaigns That Educate and Convert
We know that pushy sales tactics don’t work in healthcare. That’s why our CRM uses a smart, educational approach that builds trust and guides patients back into your office.
Each campaign includes:
- Engaging Email & Text Messages: Patients receive a carefully timed series of messages that explain the value of returning for care, remind them of the symptoms or issues they were dealing with, and offer easy ways to reconnect.
- Educational Content That Builds Trust: We include patient-friendly articles, condition overviews, and treatment education to re-establish your practice as the solution to their health concerns—without overwhelming them.
- Calls to Action That Encourage Scheduling: Every message includes clear steps to book a follow-up, schedule a free consult, or call your office. It’s low-pressure—but action-oriented.
You Just Monitor Progress—The CRM Does the Work
Instead of assigning your team to chase down dormant patients, our system handles the outreach for you.
Your job? Just monitor engagement, follow up with warm leads, and welcome reactivated patients back into the office.
With our built-in dashboard, you’ll be able to:
- See who’s opening and clicking on emails
- Track replies and appointment requests
- Identify which campaigns are converting best
- Assign staff follow-ups only when needed
No guesswork. No chaos. Just a predictable system that runs in the background.
Why Patient Reactivation is a Growth Multiplier
Reactivating dormant patients is one of the easiest, fastest ways to grow your revenue—without spending more on ads or marketing.
Benefits include:
- Increased average revenue per patient
- More consistent appointment flow
- Improved patient outcomes through continued care
- Better use of your existing database
- Higher ROI than cold lead generation
Most practices are sitting on a goldmine of past patients—they just don’t have the time or tools to tap into it. With our CRM, it’s simple and automatic.
Turn Past Patients into Present Revenue
If your schedule has gaps and you’re tired of spending to attract new leads, your next growth opportunity may already be in your system.
With Physicians Assistance’s CRM, you can effortlessly import dormant patient lists, activate targeted re-engagement campaigns, and bring those patients back into care—without adding hours to your staff’s workload.
Want to see it in action? Contact us today at 866-742-7397 for a demo and discover how simple patient reactivation can be.